At Cool Fix DXB, we strive to provide high-quality repair services. Our refund policy is designed to ensure fairness and transparency for our customers.

1. Eligibility for Refund

  • Full Refund: Customers are eligible for a full refund if they cancel their service request at least 24 hours before the scheduled appointment.
  • Partial Refund: If the technician has been dispatched but the repair has not been initiated, a partial refund may be issued, deducting any service call fees.
  • No Refund: Once the repair is completed, no refunds will be provided.

2. Refund for Unsatisfactory Service

  • If the repaired appliance fails within the warranty period due to the same issue, we offer a free re-evaluation and repair.
  • If our technicians are unable to resolve the issue after multiple attempts, a refund may be provided at our discretion.

3. Processing Time

  • Approved refunds will be processed through the original payment method.
  • It may take up to 7 business days for the refund to reflect in your account.

4. Exceptions

  • No refunds will be provided for issues unrelated to our repair service.
  • If the appliance has additional problems not disclosed during booking, extra charges may apply instead of a refund.

5. Contact Us

If you have any refund-related inquiries, please contact us:

Cool Fix DXB
📍 [34a Street 13, Hor Al Anz, Dubai, United Arab Emirates
📞 [052 147 0800 ]
📧 [info@coolfixdxb.com]