Welcome to Cool Fix DXB. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to comply with these terms.

1. Services Provided

Cool Fix DXB offers home appliance repair services, including refrigerator, washing machine, oven, and other appliance repairs. Our services are subject to availability and applicable service charges.

2. Booking and Appointments

  • Customers must provide accurate contact information when scheduling a repair service.

  • Appointment times are subject to availability and confirmation.

  • We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.

3. Payments and Pricing

  • Service charges vary based on the type of repair and appliance model.

  • Payments must be made upon service completion unless otherwise agreed.

  • We accept various payment methods, including cash, bank transfer, and online payments.

  • Prices are subject to change without prior notice.

4. Warranty and Liability

  • We provide a limited warranty on specific repairs and parts used.

  • Warranty terms vary depending on the nature of the repair.

  • Cool Fix DXB is not liable for damages resulting from misuse or unauthorized repairs by third parties.

  • We are not responsible for pre-existing issues unrelated to our service.

5. Cancellations and Refunds

  • Customers can cancel appointments at least 24 hours in advance.

  • Refunds may be issued for prepaid services canceled before the technician’s arrival.

  • No refunds are provided for completed repairs.

6. Refund Policy

We strive to provide the best service to our customers. Our refund policy is as follows:

  • Full Refunds: Available for cancellations made at least 24 hours before the scheduled service.

  • Partial Refunds: If a service is canceled after technician dispatch but before repair initiation, a partial refund may be issued.

  • No Refunds: Once the repair service is completed, no refunds will be provided.

  • Defective Repairs: If an issue persists after our repair, we offer a free re-evaluation. If we fail to resolve the issue, a refund may be considered at our discretion.

  • Refunds will be processed using the original payment method and may take up to 7 business days to reflect.

7. Customer Responsibilities

  • Customers must ensure safe access to the appliance requiring repair.

  • We are not responsible for loss of food, data, or other damages caused by appliance failure.

  • Any additional issues discovered during service may require separate charges.

8. Use of Website

  • The website content is for informational purposes only.

  • Unauthorized use or reproduction of our content is prohibited.

  • We are not responsible for third-party links or content available on our website.

9. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which details how we collect, use, and protect your information.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes acceptance of the revised terms.

11. Contact Us

For any inquiries regarding these Terms and Conditions, please contact us at:

Cool Fix DXB
📍 [34a Street 13, Hor Al Anz, Dubai, United Arab Emirates
📞 [052 147 0800 ]
📧 [info@coolfixdxb.com]